Once you have placed your order with us, you will receive an email with details on the fulfillment process and an estimated ship date. Once your order ships, you will be assigned a local delivery agent and a tracking number to check for the latest updates.

When your order is at your local distribution center, a delivery agent will contact the number on file to schedule for delivery. Deliver appointments are 4-hour windows scheduled Monday through Friday.

If your order was shipped via small parcel courier ( UPS, FEDEX ) you will not be called for a delivery date. Please track your order online to ensure that you are home on the delivery date.

We do! We can coordinate shipping outside the 48 contiguous United States, including, but not limited to, Mexico, Canada, Alaska, and Hawaii. Please note that additional shipping, brokerage fees and taxes/duties will apply.

Orders shipped outside the contiguous U. S. are not eligible for returns except where damages or defects apply. In addition, shipping will take a few weeks longer for your order to arrive.  For more accurate shipping rates, please fill out our delivery request form.

The shipping estimates listed on our website are approximately when an item will leave the warehouse, provided the item is in stock. After your order ships, please allow an additional 7-14 business days for transit to your local delivery agent.

For white glove deliveries, please allow extra time for your orders to be transferred to a premium delivery agent.  

If your estimated delivery date has passed and you have not received your order, please refer to your shipment confirmation email. You will find a tracking message with all the contact information for your local delivery agent. To further inquire about a shipment, please contact the local delivery agent and ask for a status update.

Additionally if you need assistance reaching out to the carrier, you can contact us at csr@graysonliving.com or call (888)432-4477 for a customer service representative.

Upon placing an order with us, you will receive an automated confirmation with the details on your purchase. After your order is processed and scheduled by one of our customer service agents, you will receive an email with details on the fulfillment process and an estimated ship date.

Make sure to check your spam or junk folders, as sometimes they may appear there. Please also make sure to add us to the safe senders list to receive our future updates. If you are not getting any emails from us please do not hesitate to contact us.  

For orders shipping with white glove delivery, paid storage is available for an added fee. Storage fees start at $200 for up to three items, and are delivered no later than 60 days from your estimated ship date (subject to availability). Each additional month is billed at $200 per month, with a one month minimum, subject to availability. Orders that have shipped must be delivered promptly upon arriving at your local delivery agent. After a one-week grace period, if you are unable to accept delivery, the local delivery agent will assess a daily storage fee. The customer is responsible for any additional fees or penalties passed on by the delivery agent. 

If you are interested in paid storage, please submit a delivery request form. 

Please make sure not to miss your delivery appointment; you will incur additional delivery fees such as re-delivery, storage charges and/or return shipping costs. Any additional charges accrued with the delivery company will be transferred to the customer.

We use specialized third party companies to deliver your products to you as efficiently as possible. In rare cases they might experience a few complications or communication issues. The problem is most likely due to failed updates to their tracking system, or there is a mix up at one of their distribution centers.

You may contact us and a customer service representative can look into this for you by calling (888) 432-4477 or emailing csr@graysonliving.com.

Changing your delivery address is easy. Contact us and we will update your details. If you order is scheduled for shipping, changing your delivery address is not usually possible, and you may be charged for an address change.

Once your order has shipped and you have received your shipment confirmation email, the carrier will reach out to you to schedule delivery to your home! Please refer to your tracking number to check for the latest status for your delivery or if the carrier requires any documentation to be filed.

We do! The showroom is an expansive 12,000 SF display located in Santa Ana, CA. Drop in during normal business hours, or reserve an appointment with a customer service agent by calling (888)432-4477 or emailing csr@graysonliving.com.

We do! We love working with interior designers and other trade professionals. Click here for more details on our trade program benefits!

To place an order with your trade discount, simply log into your trade account, add your items to your cart and then go to check-out! For quotes and more information, one of our dedicated trade representatives will be able to assist you with creating quotes, placing orders and general inquiries.

As per our store policy, discounts and coupons are limited strictly to one per order.

Major Credit Cards: Visa, MasterCard, Discover and AMEX
Alternative Payment: PayPal 
We also offer Affirm monthly payment plans. 

Yes, just give our sales team a call on (888) 432-4477 and we are happy to help.
Our hours are 8:00 am to 4:00 pm, Monday to Friday and 10:00 am to 6:00 pm on Saturday, PST. 

Sales tax for an order is based on the shipping address. Orders shipped outside of California will not be charged sales tax.

While some manufacturers allow their products to be customized with your own fabric, not all brands provide this service. For more information, please reach out to our team at csr@graysonliving.com or call us at (888) 432-4477 for more details.

We stand behind the quality of the products we sell. All orders are inspected prior to shipping, however damages and defects happen once in a while.

Please inspect your order at the time of delivery. If damage is noted, you must sign off with the delivery agent “Damaged Upon Arrival”.

For orders dropped off with our standard delivery service, please inspect all packaging for any defects such as tears or crush marks. It is important to note these issues on the delivery paperwork prior to signing the proof of delivery.

If an item is structurally intact and usable, accept the item. If an item is structurally damaged and completely unusable, refuse the item.

If you refuse the whole shipment, including undamaged items, you are responsible for accepting the re-delivery of the undamaged items within 7 days, in addition to all costs associated with the re-delivery including but not limited to storage fees.

Damages and other product claims must be reported via our online claim form within 24 hours of delivery. Once your claim form is received, an email confirmation with your ticket request number will be sent. 

Follow this link to file your claim, click here.

Most of our products use delicate materials including exotic wood veneers, natural stone, and textured metals. As such, we recommend avoiding exposure to direct sunlight, heat or humidity to prevent fading and cracking. Use coasters and mats under glasses and hot dishes. Natural materials do stain from liquids and burn from excess heat.

Product Care instructions are suggested, and no warranty is implied since results may vary.

If your furniture appears to be uneven, check that your floor is level. Many pieces have adjustable bases to accommodate this.

If your cabinet doors appear to be uneven, check that your floor is level. Additionally, most doors can be adjusted with a simple screw driver.

Our marble pieces have a coat of waxy sealant which will provide basic protection; however, due to the porous nature of marble, we advise you to be cautious with any spills.

Sealant slows the absorption of liquids, however cannot prevent stains. Sealant does not prevent etching. This is physical damage to the stone and we therefore recommend using coasters, place mats or other surface protectors and avoiding contact with acidic and alkaline foods as best as possible.

To protect and maintain marble, we recommend purchasing a special marble cleaner and an additional sealant. We recommend re-sealing marble every year.

Due to its organic composure, marble pieces will contain “fissures.” Fissures are described as cracks, breaks or fractures in the rock and are part of the natural make up of all mineral bearing material, just as the variations in colour. Fissures do not follow a particularly straight line and can often be felt to the touch. Fissures will show up in various areas of the marble whereas a crack will likely only be in one place and will have a straight and well-defined consistent path.

Dust with a dry cloth and vacuum for regular maintenance. If stains become apparent, blot stains immediately and wipe surface with a lightly dampened cloth and mild detergent. Do not spot clean; wipe the entire area and then dry with a clean cloth. Do no use saddle soap, abrasive cleaners or detergents or ammonia.

Regular Care: Vacuum regularly with an upholstery attachment. Flip, rotate and fluff removable cushions regularly to ensure even wear and increase longevity. Feather and down cushions have excellent recovery, but much like down comforters, pillows need to be fluffed frequently to restore their loft. Some feather loss is normal. Vacuuming with an upholstery attachment between the fabric casings and cushions will help prevent feathers from poking through the fabric. To minimize fading, avoid placing your upholstered furniture in direct sunlight. Dark fabrics and natural fibers like cotton are most susceptible to fading. An annual professional cleaning will keep your upholstered furniture looking its best.

Stains: Treat stains immediately for the best results. Blot up as much of the spill as possible with a clean, dry, white cloth. Don't rub. For small stains, use warm distilled water and blot up the stain with a clean cloth. For large or stubborn stains, we recommend consulting a furniture specialist for professional care.

Cushions may appear creased when removed from packaging upon arrival. When air begins to circulate, they will return to their original form. Fluff cushions weekly to keep them full and rotate regularly if possible.

Once a month, surface clean with a soft cloth and quality cleaner specified for wood along the grain according to the manufacturer’s instructions. Twice a year, polish with a quality wooden furniture polish. Do not use aerosol cleaners or polishes, or oil-based, wax or abrasive polishes. If stains occur, blot immediately and apply a non-aerosol, non-abrasive wood cleaner according to the manufacturer’s instructions. Spot test to ensure there will be no discoloration. If the stain or blemish is still present, please consult a specialist.

Hardware may loosen over time. Check the stability of tables and chairs regularly to make sure all connections are tight. You may, from time to time, need to tighten bolts and other parts.

Items listed as dishwasher safe may contain colors that are melted into the glaze at 1000 degrees C. Here the glaze softens and the decor sinks into it, thus making color and luminosity indestructible and dishwasher safe. It is scratch- and wear-resistant. However, gold decors are not totally scratch resistant by virtue of their natural material properties.

Grayson Living upholds a very strict return policy. Please make your purchases very, very carefully.
If you change your mind about an item, please contact us at csr@graysonliving.com to initiate a return. Eligible returns are subject to a non-negotiable 35% restocking fee, in addition to outbound and return shipping and delivery charges.

Orders shipped with free shipping will be assessed the real value of the shipping costs associated with the order.

Returns requests must be received within 7 days from the delivery or pick-up date, and in original condition and in original packaging. Items not received in original condition and in original packaging cannot be refunded. Only once the item(s) have been returned to the warehouse and have been inspected by our receiving team can the refund be issued.

Additional Terms:
- Non-stock items and custom orders are not returnable and non-refundable.
- Floor Samples and all items marked as final sale are non-refundable and cannot be exchanged for other items as they are sold in the condition as is.
- Orders that are not deliverable due to size or weight will be subject to our return policy. Please measure all elevators, doorways, stairways and openings to confirm that your order can be delivered. 

We stand behind the quality of the products we sell. All orders are inspected prior to shipping, however damages and defects happen once in a while.

Please inspect your order at the time of delivery. If damage is noted, you must sign off with the delivery agent “Damaged Upon Arrival”.

For orders dropped off with our standard delivery service, please inspect all packaging for any defects such as tears or crush marks. It is important to note these issues on the delivery paperwork prior to signing the proof of delivery.

If an item is structurally intact and usable, accept the item. If an item is structurally damaged and completely unusable, refuse the item.

Damaged or defective items are typically repaired or replaced.

Damages and other product claims must be reported via our online claim form within 24 hours of delivery. Once your claim form is received, an email confirmation with your ticket request number will be sent. Follow this link to file your claim, click here.

Orders can be cancelled within 24 hours of time of placement. Orders which are cancelled 24 hours past the time of placement are subject to our return policy.

Cancellation requests and changes must be made within 24 hours of placing your order. Changes after the grace period are subject to our standard return policy. If you change your mind about an item, please note that eligible returns are subject to a non-negotiable 35% restocking fee, in addition to outbound and return shipping and delivery charges.

The shipping estimates listed on our website are approximated by the manufacturer. Most items ship directly from the vendor’s warehouse and we recommend checking with one of our sales associates to verify current availability on an item.

Standard Shipping includes an appointment and delivery to the nearest dry area of your home. Item will be left in the box, without unpacking any shipping materials. A signature will be required upon delivery, unless your order is shipped with UPS or other small parcel carrier. Small parcel carriers do not make appointments prior to delivery. Please note that stairs are not included with this delivery service.

Standard delivery is $99 for most items. Free standard delivery is available for orders $1,500+ for delivery within the US, excluding Hawaii and Alaska.

White Glove Delivery is $279 per delivery, excluding remote areas. White Glove Delivery includes a delivery appointment, inside delivery with up to 1 flight of stairs, placement, assembly (if needed), and removal of large packaging materials. White Glove service does not include any modifications to the existing home, including but not limited to artwork or lighting. Not all items require assembly.

Items ordered together are shipped as they become ready, unless otherwise noted. If only one white glove delivery fee was charged, the first shipment will deliver with white glove delivery; remaining items will ship with standard shipping (no unboxing).

If you would like to request additional white glove deliveries, each request will be $199 per additional delivery. Please contact customer service to request changes to your preferred delivery method.

White Glove Delivery is subject to availability and may not be available in some remote areas. If white glove delivery is not available, you will be contacted by customer service and refunded of the delivery fee paid. Request to change the delivery method or address, after your order is placed, is subject to availability. Full payment on any delivery or change of address fees will need to be collected prior to processing your request. If we are unable to fulfill your request, the fee will be refunded back to your original payment method.

When your order is at your local distribution center, a delivery agent will contact the number on file to schedule for delivery. Delivery appointments are 4-hour windows scheduled Monday through Friday. Inform the carrier if you have any circumstances that could affect the delivery (additional fees may apply).

If your order was shipped via small parcel courier ( UPS, FEDEX ) you will not be called for a delivery date. Please track your order online to ensure that you are home on the delivery date.

Inform the carrier if you have any circumstances that could affect the delivery (additional fees may apply)
- Very Narrow Driveway
- Dead-end Street
- Ferry for island locations, etc. (fees may apply)
- The driver will need to park in a particular place
- Delivery through a side door or garage entrance

Deliveries to Apartments: If your order does not fit in the elevator, you will be responsible for any additional fees.

Please measure all elevators, doorways, stairways and openings to confirm that your order can be delivered. Orders that are undeliverable will be subject to our standard return policy and a 35% restocking fee.  

If you are not available for your delivery appointment, you will be subject to additional fees such as storage charges and/or re-delivery. Carriers re-delivery fees usually range from $50-$150. Also, keep in mind that if the freight carrier is not able to contact you for delivery, they may return your item to one of our warehouses and you will be responsible for the cost of return shipping.

If you need to reschedule your delivery appointment, please contact the carrier at least 24 hours in advance.

Shipping to Hawaii & Alaska is available for $1299 for standard delivery only, no unboxing. Depending on the final delivery address, white glove delivery may be available for $1999. Grayson Living does not charge taxes when shipping to Hawaii or Alaska.

For more accurate shipping rates, please fill out our delivery request form.

Shipping to Canada is $899 per order for standard delivery with no unboxing. VAT, Duties and Customs Clearance Fees are additional and charged after the order is placed. 
Shipping to Mexico is $2,999 per order for standard delivery with no unboxing. VAT, Duties and Customs Clearance Fees are additional and charged after the order is placed. 

For more accurate shipping rates, please fill out our delivery request form.
Grayson Living prices do not include duties. VAT is assessed and billed separately.

Floor samples are display models of our products that have been used for demonstration purposes in our showroom or retail space. These samples may have been handled by customers and staff and may show signs of wear and tear consistent with their use as display models.

While we strive to maintain the highest standards for our floor samples, customers should be aware that minor imperfections such as dings, nicks, scratches, or slight discoloration may be present. These imperfections are common and do not affect the functionality or structural integrity of the product. We encourage customers to inspect floor samples thoroughly before making a purchase.

Floor samples are typically offered at a discounted price compared to brand new, boxed products. This discounted pricing reflects the fact that floor samples may exhibit minor cosmetic imperfections. Customers can expect to receive a fair and competitive price for floor samples, taking into account their condition and value.

Given the discounted pricing and the nature of floor samples, we do not accept returns or exchanges solely based on imperfections disclosed at the time of purchase. Customers are advised to carefully inspect floor samples and ask any questions before completing their purchase.

Shipping Floor Samples is available for $299 for standard delivery only, no unboxing for shipping inside the state of California.
For shipping outside the state of California, shipping may be available starting at $399.
For more accurate shipping rates, please fill out our delivery request form.

From time to time, Grayson Living will update the privacy policy of our company based on the feedback we receive. Grayson Living reserves the right to change this policy at any time, and will update this page accordingly. Please ensure this page is reviewed regularly for any changes in our policy. It’s a good idea to take a peek at the changes, so you know how we’re protecting your information when you buy from us.

Grayson Living is committed to ensuring that your privacy and personal information is protected. This privacy policy will notify you of what information we collect, how we use, store and protect it, how you can view and edit information being collected, what you can do if this policy is not met and how changes will be communicated. By sharing your information with us or using our website or mobile applications, you are agreeing to the policies stated.

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners,for the purpose of enabling and operating our text messaging program.

Opt-in data and consent for text messaging will not be shared with any third-parties except for messaging partners, for the purpose of enabling and operating our text messaging program.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

When you place an order with us, we may ask for some personal information, such as name, shipping address, telephone number, e-mail address, billing address, credit card number and expiration date. We use this information to:
- Process an order
- Verify your identity for payment authorization
- Contact you regarding your order status
- Ship your order to you
- Send you news from Grayson Living
- Provide you with an excellent shopping experience

When you place an order with Grayson Living, we'll transfer your name and address to your credit card company for confirmation to complete your purchase, and then to the third-party fulfillment center to deliver your order. We do not share your information with any third party outside this establishment other than as necessary to complete your request, such as shipping an order. We promise to never use your name and address for any other purpose, including selling it to mailing-list firms. Sometimes we do share blanket information and statistics about our customers with important business partners, but we’ll never reveal your individual details.

The ad platform uses cookies, tracking pixels and related technologies to provide our services for Advertisers. Cookies are small data files that are served by our platform and stored on your device. They enable us to identify your device when you move between different websites and applications, so that we can serve targeted advertising to you.

We may also drop cookies from our Advertising Partners for the purposes described above. The Advertising Partner cookies dropped vary by Advertiser implementation.

We may also collect demographic information for the purpose of site trend analysis. Any use of cookies is only to enhance user experience and is not linked with any personally identifiable information.

We might ask you if you’d like to participate in a completely voluntary review. The information you give us is entirely up to you and typically includes your first name, along with a review of your Grayson Living experience and a review of the products you purchase. We use this survey information to improve the shopping experience for you and your fellow customers. Some answers might be posted on our site to provide information about our products to other users.

If you’d rather not hear from us, we won't take it personally! Just hit “unsubscribe” on our subscription status page and enter your information. You can also opt out by emailing us at csr@graysonliving.com.

When entering sensitive data, such as credit card information, on our website, it is securely encrypted and transmitted. We have implemented physical, electronic and managerial safeguards to ensure your information is not disclosed or accessed without authorization.

The only time we’ll share your personal information is when required by law or with the good-faith belief that it is necessary in order to conform to the law. If you have any questions about this privacy statement, please contact our customer service department at csr@graysonliving.com or (888)432-4477.

Our policies are designed to be fair to all parties involved, and we advise that you read them thoroughly and in their entirety. By purchasing goods from Grayson Living or participating in our website's services, you are agreeing to these Terms & Conditions as well as our Privacy Policy and Shipping & Returns specifications. These Terms & Conditions may be changed or updated at any time without notice to you, and will be addressed here for your reference.

By consenting to Grayson Living’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at csr@graysonliving.com for more information.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy Policy https://www.graysonliving.com/pages/frequently-asked-questions#privacy-policy to determine how we collect and use your personal information.

Arbitration and Class Action Waiver Agreement:
Arbitration: By using or purchasing Grayson Living products or services, you agree that any controversy, claim, action, or dispute between you and Grayson Living arising out of or relating to: (a) these Terms, or the breach thereof; or (b) your access to or use of Grayson Living’s website or the services or the materials; or (c) any alleged violation of any federal or state or local law, statute or ordinance (each such controversy or claim, a “Claim”), shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association in accordance with its applicable rules.

Arbitration is a form of dispute resolution in which parties agree to submit their disputes and potential disputes to a neutral third person (called an arbitrator) for a binding decision, instead of having such dispute(s) decided in a lawsuit, in court, by a judge or jury trial. The arbitrator is obligated to issue a reasoned award in writing, including all findings of fact and law upon which the award was made. The arbitrator shall not have the power to commit errors of law, and the arbitrator’s award may be vacated or corrected through judicial review by a court of competent jurisdiction. Each party’s attorneys’ fees, expert costs, and other costs and expenses incurred in connection with arbitration will be borne by the party incurring such costs and expenses.

Arbitration Procedures: Claims shall be heard by a single arbitrator. Arbitrations shall be held in Los Angeles, CA but the parties may choose whether to appear in person, by phone, or through the submission of documents. The arbitration shall be governed by the Federal Arbitration Act (“FAA”) and by the internal laws of the California without regard to conflicts of laws principles. Any disputes in this regard shall be resolved exclusively by an arbitrator. If, but only if, the arbitrator determines the FAA does not apply, New York law governing arbitration agreements will apply. All disputes with respect to whether the foregoing mutual arbitration provisions are unenforceable, unconscionable, applicable, valid, void or voidable shall be determined exclusively by an arbitrator, and not by any court.Exclusion from Arbitration:Notwithstanding the terms of this Arbitration Agreement, you may choose to pursue a Claim in court and not by arbitration if you opt-out of these arbitration procedures within 30 days from the date that you first purchase any of Grayson Living’s products or services (the “Opt-Out Deadline”). You may opt out by mailing a written notification to 275 S La Cienega Blvd, Beverly Hills CA 90211. Your written notification must include (1) your name, (2) your address, and (3) a clear statement that you do not wish to resolve disputes through arbitration. Your decision to opt-out will have no adverse effect on your relationship with [Brand]. You are responsible for ensuring Grayson Living’s receipt of your opt-out notice, and you therefore may wish to send a notice by means that provide a written receipt. Any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your Claim in arbitration.

Class Action Waiver: You and Grayson Living agree that you may bring or participate in Claims against Grayson Living only in your respective individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. Unless both you and Grayson Living agree otherwise in writing, the arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated and may not otherwise preside over any form of a representative or class proceeding. Notwithstanding any other clause contained in this Agreement, any Claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator.

Grayson Living is not liable to you or any third party for incidental or consequential damages, expenses or losses related to your use of our site or sale or handling of goods, regardless of any warranties or disclaimers.

Any errors in pricing due to mathematical, numerical, typographical or invoice discrepancy, or errors in product description, dimensions, color, availability or other specifications may be subject to correction. We do not guarantee the accuracy, completeness, consistency or reliability of any information provided, and are not obligated to maintain current updates pertaining to any content, images or product description and details. We reserve the right to correct any inaccuracies and edit or cancel any related orders at any time.

California's Proposition 65 (Prop 65) entitles California consumers to special warnings for products that contain chemicals known to the state of California to cause cancer, birth defects, or other reproductive harm if consumers are exposed to such chemicals above certain threshold levels. While this law is only for California, because Grayson Living sells products to consumers in California, we are required to display the warnings.

California Customers: California Proposition 65 Warning
WARNING: This product may contain chemicals known to the State of California to cause cancer, birth defects or other reproductive harm.

Use of our website must be consistent with the intended use, and is not for any illegal or unauthorized purposes. The content of our website is the intellectual property of Grayson Living and is protected by copyright law. You may not copy, download, modify, adapt, reproduce, transmit, sell or distribute any of our content, including, but not limited to, copy, code, creative content, pictures or images, logos, characters, illustrations, trademarks or graphics.

All contact, inquiries and purchases made through our website or at our showroom are an offer to engage in a communication or transaction with you, and we reserve the right to refuse any such interaction at any time. By providing or publishing any user content, including, but not limited to, comments, reviews, messages, notes, suggestions or complaints, you agree that it is non-confidential, does not violate any privacy, publicity or intellectual property rights, and will be granted to Grayson Living for public use. Any user content in violation of these policies may be refused, altered or removed by Grayson Living at any time.

Information provided for contact or purchasing purposes, including any personal information or credit card information, must be accurate and complete. Any purchases made on our website will be charged in full upon purchase, including taxes and any additional services that may incur, such as production, shipping or assembly. Prices listed on our website do not include any taxes or additional fees, if applicable, and may vary outside of the continental U.S. We do not guarantee delivery at any specific time and are not responsible for delays in shipment or delivery.

These Terms & Conditions and any actions related thereto shall be governed in accordance with the laws of the State of California without regard to its conflict of law provisions.

Affirm is a financial services company that offers a smarter way to pay over time. It allows you to shop sitewide and pay for your purchases at your own pace without any hidden fees.

When you shop with Affirm, you can choose to pay for your purchases in installments over time. You can select from a range of payment options, including 4 interest-free payments every 2 weeks or monthly installments with accrued interest. Affirm does not charge any hidden fees, so you can stay in control of your budget and pay for the things you love without breaking the bank.

Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders.

Affirm offers a number of benefits to its users, including the ability to pay for purchases over time, without any hidden fees or charges. This means you can make the purchases you want, without worrying about breaking your budget. Additionally, Affirm provides you with flexibility and control over your payment plan, so you can choose the payment option that works best for you and your budget.

There are no restrictions on what you can purchase with Affirm. You can use it to shop for anything sitewide, from clothes and accessories to electronics and household items. The payment options available to you will depend on the merchant you are shopping with and the total amount of your purchase.

Yes, Affirm is a safe and secure payment method. It uses advanced security protocols and encryption to protect your personal and financial information. Additionally, Affirm is a licensed and regulated financial institution, which means it is subject to rigorous oversight and compliance requirements to ensure that it operates in a safe and responsible manner.

Affirm offers three payment terms including a 6-month interest free and zero fee plan for qualified buyers. APR is based on customers' credit, with no fees or compounding interest. Additional loan terms include 12 and 36 month plans.

When you pay interest on your Affirm loan, you'll pay simple interest, not compounded interest on your interest. In other words, your monthly payments will be fixed so you won't have to worry about your installment payments increasing over time.

Your first monthly payment is due one month after we process your purchase. Each following payment will be due a month later on the same day of the month. Payments are processed at time of purchase and not when the order ships.

In order to request a refund, please contact our customer service team at csr@graysonliving.com. Once the refund is finalized by Grayson Living, the refund amount will show up in your Affirm loan timeline within 3 – 10 business days, and your balance will be updated.

Although refunds are processed immediately, there is an additional processing time for Affirm to update your loan balance. Please review more details on Affirm’s refund process here: https://helpcenter.affirm.com/s/article/get-a-refund

Please note cancellations outside our cancellation period will be subject to restocking and/or shipping charges.

Manage your payments in the Affirm app or online, and set up AutoPay so you don’t miss a payment. To log into your account online, please visit this link https://www.affirm.com/user/signin